Block and unblock a customer

Stop a number from getting bot replies or showing up in your chats, and bring them back any time.

What it does

Blocking a customer makes ApnaBot ignore that number. The bot stops replying to them, their messages no longer appear in Replies, and they are left out of broadcasts and follow-ups. Unblocking brings everything back.

When to use it

Steps

1. Find the customer

   Open Customers in the menu and search by name or number.

2. Block

   On the customer's row, tap Block. The row shows a red Blocked badge right away.

3. Unblock

   On the same row, the button now says Unblock. Tap it and the badge goes away. The customer is treated like any other customer again.

Example

Good to know

• Blocking is only about ApnaBot. It doesn't block the number inside WhatsApp itself.
• If you only want a break from the bot for one customer, use Bot options → Pause 24h in Replies instead. See Pause the bot for one customer.
• A Blocked badge also shows at the top of that customer's page.

Related

• Your customer listFind any customer, add tags and private notes, track where they are (New, Contacted, Converted, Lost), mark VIPs and block spam.
• Pause the bot for one customerStop the bot from replying to one customer for 24 hours or until you resume it, so you can chat with them yourself.